Privacy Policy

Groville Media ("we", "us", "our") is a video production and marketing company based in Calgary, Alberta. This policy explains what personal information we collect, how we use it and the choices you have. It applies to grovillemedia.com, our booking calendar, our forms and ads, and the texts and emails we send. We handle personal information in line with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

• Information you give us: your name, email, phone number, business name, website, your goals and budget, and anything else you share when you book a call, fill out a form, respond to one of our ads, or call, text or message us.
• Client project information: billing details, project notes, and the footage, photos, logos and other content you provide or that we film for you.
• Information collected automatically: when you visit our website we and our service providers may collect your IP address, device and browser type, the pages you view, how you arrived at our site and similar usage data, using cookies and similar technologies.

2. How we use your information

• To schedule and hold discovery calls, and to prepare quotes and proposals
• To provide our services, deliver projects and send invoices
• To reply to your questions and send appointment confirmations and reminders
• To send you marketing messages, only where you've agreed to receive them
• To improve our website, measure how our ads perform and understand what our visitors are looking for
• To meet our legal, tax and accounting obligations

3. Text messages (SMS)

If you give us your mobile number and agree to receive text messages, we may text you about your appointment, your project, your enquiry and, if you opted in, offers from Groville Media. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

We do not sell, rent or share your mobile number or text messaging consent with third parties or affiliates for their marketing purposes. We only share it with the service providers that send messages on our behalf.

4. Email

We send marketing emails in line with Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link, and we act on unsubscribe requests within 10 business days. We'll still send you messages you need about appointments, projects and invoices.

5. Cookies and analytics

Our website uses cookies to make the site work, remember your preferences, measure traffic and, where used, show you relevant ads on platforms such as Facebook, Instagram and Google. You can block or delete cookies in your browser settings, although some parts of the site may not work as well. Videos on our site are embedded from YouTube and Streamable, which may set their own cookies when you play them.

6. Who we share information with

We don't sell your personal information. We share it only with:

• Service providers who help us run our business, such as our website, booking, CRM, email and SMS platform, payment processors, and cloud storage and editing tools. They may only use your information to provide services to us.
• Advertising and social platforms such as Meta and Google, when you interact with our ads or lead forms, or when we run campaigns for clients.
• Professional advisers and authorities, such as our accountant or lawyer, or when the law requires it.

Some of our service providers store information outside Canada, including in the United States. When that happens, your information may be accessible to authorities in those countries under their laws.

7. How long we keep it

We keep personal information only as long as we need it for the purposes in this policy, or as required by law, for example tax records. When we no longer need it, we delete it or make it anonymous.

8. How we protect it

We use reasonable safeguards, including access controls and reputable, secure software providers, to protect your information. No method of sending or storing information online is completely secure, so we can't guarantee absolute security.

9. Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. To make a request, contact us using the details below. We may need to confirm your identity first, and we'll respond within the time required by law.

10. Children

Our website and services are for businesses and adults. We don't knowingly collect personal information from children under 13.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

12. Contact us

For privacy questions or requests, contact Groville Media:
Phone or text: (587) 801-1818
Mail: 1550 5 St SW, Unit 200, Calgary, AB T2R 1K3, Canada

If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.