Terms & Conditions

These terms apply when you use grovillemedia.com, book a call with us, receive messages from us or hire Groville Media ("we", "us", "our") for video production, social media, lead generation, branding or website services. By using our website or services, you agree to these terms. If you've signed a quote, proposal or agreement with us, its terms apply as well, and they take priority if anything conflicts.

1. Our services

The scope, deliverables, timeline and price of each project are set out in your quote, proposal or invoice. Anything not listed there isn't included and may be quoted separately. Prices on our website are in Canadian dollars and may change. The price in your quote is the one that applies to your project.

2. Booking and payment

Payment terms, including any deposit, are stated in your quote or invoice. A shoot date is confirmed once any required deposit is received. We may pause work or hold back final files until overdue invoices are paid.

3. Rescheduling and cancellations

If you need to move or cancel a shoot, please let us know as early as possible. Any deposit, rescheduling or cancellation terms in your quote apply. If weather, illness or circumstances outside anyone's control prevent a shoot, we'll work with you to find a new date.

4. Your responsibilities

• Give us accurate information, and access to your location, team and products on the shoot day
• Get any permissions needed for the locations, people, music, logos or other content you ask us to use
• Review drafts and send feedback within a reasonable time so the project stays on schedule

5. Revisions

The number of revision rounds included is stated in your quote. Additional revisions, or changes to the original brief, may be billed separately.

6. Ownership and use of the work

Once your project is paid in full, you may use the final delivered videos, photos, designs and other deliverables for your business's marketing, without time limits. Unless we agree otherwise in writing, we keep ownership of raw footage, project files and our creative methods. Licensed music, fonts and stock assets are used under their own licence terms.

Unless you ask us not to in writing, we may show the work we create for you, and your business name and logo, in our portfolio, website, social media and marketing.

7. Advertising and results

For lead generation and ad campaigns, ad spend is paid by you directly to the platform, such as Meta or Google, unless your quote says otherwise. Ad platforms set their own rules and may approve, reject or limit ads at their discretion.

Results shown on our website, such as revenue, return on ad spend and views, are real results from past clients. They are not a promise or guarantee. Results depend on your offer, market, budget, follow-up and many other factors outside our control.

8. Text messages

If you opt in to receive texts from Groville Media, you agree to receive messages about your appointment, your project, your enquiry and, if you opted in, our offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

9. Using our website

The content on this website, including text, videos, images and logos, belongs to Groville Media or our clients and is protected by copyright. You may not copy, reuse or republish it without our permission. Our website may link to or embed content from other sites such as YouTube, Streamable, Instagram and Facebook. We aren't responsible for their content or practices.

10. Limitation of liability

Our website and its content are provided "as is". To the extent permitted by law, Groville Media isn't liable for any indirect, incidental or consequential losses, including lost profits, lost revenue or lost data. Our total liability for any claim related to a project is limited to the amount you paid us for that project.

11. Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Alberta.

12. Changes to these terms

We may update these terms from time to time. The effective date at the top shows when they last changed. The terms in place when you sign your quote apply to that project.

13. Contact us

Groville Media
Phone or text: (587) 801-1818
Mail: 1550 5 St SW, Unit 200, Calgary, AB T2R 1K3, Canada